Alexa is Amazon'southward digital banana and whether you honey her or loathe her, she is undoubtedly part of your household and called upon whenever you want to listen to music, get a weather forecast or plough on the kitchen lights.

For the nigh part Amazon Echo speakers and smart displays are problem-complimentary – if you discount all the times Alexa responds to your question with "Hmm. I don't know that i."

If she's refusing to reply anything at all, check if the Alexa service itself is down. Your commands aren't processed on the Echo itself (in virtually cases) but instead use Amazon's servers. If they're not working, Alexa tin can't work.

If, on the other hand Alexa is complaining that she can't connect to Wi-Fi, here's what to do to try and set up the situation.

5 means to go Alexa connected to Wi-Fi

1. Offset, cheque another device – your phone, ideally – to run into if it has an internet connection. Be sure to turn off mobile data to force it to use Wi-Fi and then open a web browser and check you can load web pages.

This will tell you if it'south your Repeat or your router. If you can open spider web pages, it's the Repeat, non some other problem with your dwelling house Wi-Fi network.

The side by side step depends upon what yous just discovered.

2. If your Wi-Fi network appears to be working fine, information technology's fourth dimension to restart the Echo. So unplug it from the mains and plug it back in after a few seconds. Wait until it boots up and check if Alexa now works or non.

three. If you lot found your phone can't open any spider web pages, then try restarting your router. If information technology doesn't have a restart button, do the same as for the Echo: unplug it from the mains and and then plug back in.

Again, wait for it to start up and give information technology a good couple of minutes to re-plant an net connection.

If you have other devices such as powerline network adapters with Wi-Fi, Wi-Fi extenders or a mesh Wi-Fi arrangement, be sure to practice the same with all those devices equally well to ensure everything is powered off and restarted.

The erstwhile turn-it-off-and-back-on-over again is the meridian fix for but nearly all tech problems. But if that doesn't work, read on.

4. Reset your Echo's Wi-Fi settings. We take a separate guide which explains how to connect Alexa to a different Wi-Fi network, but the gist of information technology is to hold downward the button with a dot on it on your Repeat. Keep holding it until yous see the light ring glow orange.

This ways it's in setup manner and you can use the Alexa app to quickly run through setup over again and choose your Wi-Fi network one time more. This can sort out strange problems causing Alexa to have no internet connection, even if no-1 changed the Wi-Fi countersign, only information technology's as well the fix when that has happened.

If you have an Repeat Show it won't have this push button, simply y'all can swipe down from the top of the screen to prove the setting cog. Tap that and go to Wi-Fi settings and choose your network.

v. Another possible issue is that you've moved your Echo as well far from your router and the Wi-Fi indicate is either as well weak or non-existent in that location. Endeavor plugging in your device in the same room equally the router or any provides Wi-Fi in your home and see if this cures the trouble.

half dozen. It's very unlikely that the hardware inside the Echo has failed, but it tin happen. If none of the other suggestions has got Alexa continued to the internet, go to Amazon's website and sign in.

How to fix Alexa can't connect to Wi-Fi

Click the three horizontal lines at the pinnacle left, then scroll down until you see Assist & Settings. Click the link for Customer Service and follow the instructions. And if you do need a replacement, here are the best Repeat speakers and displays to buy.

You might besides like to know what the different colours hateful on Alexa'southward light ring.